Terms and Conditions

Orders

We endeavour to do everything possible to accommodate your order however we work to a maximum number of cakes per week. It is wise to give as much notice as possible for your celebration cakes - Usually 3 months notice for wedding cakes and 2 weeks for celebration cakes is sufficient, with less notice required during the winter months.

Pricing

All our cakes are bespoke and prices therefore vary greatly depending on the intricacy of design, size and flavour. Please contact us for an accurate quotation. The starting prices are intended as a guide and include plainly iced cakes with simple finishing designs.

Payment Terms

Wedding cakes
A 50% non-refundable deposit is required to secure your order. The remaining balance is then due at your final consultation. Payments can be made by bank transfer, Paypal, cash in person, or debit or credit card in person. Please contact us for details.

Celebration cakes
A 50% non-refundable deposit is required to secure your order. The remaining balance is to be cleared at collection/delivery of the cake.

PLEASE NOTE THAT BOOKINGS AND DATES ARE NOT SECURE UNTIL YOUR DEPOSIT IS PAID. WE WORK ON A FIRST COME FIRST SERVED BASIS. TO ENSURE YOU SECURE YOUR DATE PLEASE ENSURE YOUR DEPOSIT IS PAID. DESIGN FEATURES CAN BE DISCUSSED AT A LATER TIME.

Wedding cakes

Consultations
We strive to ensure that our Wedding cakes reflect your ideas and inspirations. Please bring with you any pictures or drawings of design ideas you have to ensure we can create the perfect centre piece for your special day. Our Consultations are free of charge and incorporated within our quotes once we have received a deposit to secure the date.

Tasting
All our cakes are specifically baked for the consultation. When booking your consultation please be clear whether a tasting consultation is required.

Alterations
Where possible we will strive to accommodate any changes or alterations to your cake designs. However, this is discretionary, depending on lateness of the changes. Should the overall cost be affected, then your balance will be adjusted accordingly.

We respectfully ask that changes are made no later than six weeks prior to the delivery / collection date.

Delivery and Collection

We do charge a fee for delivery.

Weddings
We will liaise with your venue to ensure that we can set up your cake. If a member of concierge is not available to sign and accept delivery and responsibility of your centre piece, please arrange for someone of your choice to be present. Once the cake has been set up and signed for, we cannot accept any responsibility for any damage caused after we have left the venue.

Collection of Cakes (including Wedding Cakes)

Should you wish to collect your cake, we will provide you with full transport, assembly and storage instructions where required. Please note that once the cake has been collected, the client is responsible, Pickacake will not liable for any damages thereafter.

Allergens and Storage Instructions

All our cakes are marked up with Allergen Information in compliance with the 2014 Food Standards Agency Requirements. The labels will be clearly displayed on the boxes with the relevant best before dates, storage information and Allergen info. Although great care will have been taken to prepare your cake, we cannot guarantee that our ingredients are free from Nuts food is prepared in an environment which handles nuts.
Please ensure that you discuss any dietary requirements when you make your enquiry or during consultations.

Cancellations

All our deposits are Non Refundable. This is as recompense for any specialist tools or equipment that may have been purchased to make your design and also for orders turned away as a result of your booking.

If a Wedding Cake has been booked and is cancelled less than 6 weeks before the date due, then the full balance becomes payable.
If cancelled with more than 6 weeks notice, the deposit only will be retained.

Gift Certificates

Gift certificates may be redeemed on a booking with Pickacake Ltd
Gift certificates have no cash redemption value and cannot be exchanged for further gift vouchers.

Gift certificates must be redeemed in full on a single booking.

No balance is payable or transferable. We will only pay you up to the value of the voucher or the price of the booking, whichever is the smaller amount.
All standard Pickacake terms and conditions apply. (https://www.pickacake.co.uk/terms-and-conditions)
The gift certificate must be redeemed by placing a reservation within 12 months of the issue date.
Gift certificates will be subject to verification at time of presentation and we reserve the right not to accept any Vouchers that have or appear to have been forged, defaced or otherwise tampered with. We accept no responsibility for lost or stolen Gift certificates and such Gift certificates shall not be refunded.

These terms and conditions are governed by the laws of the UK.

Customer Guarantee

We strive to ensure our customers are completely happy with their cakes. Should you be unhappy with the cake we will do everything we can to rectify the matter before the event. If you are still unsatisfied then we will refund the price of cake in return for the product uneaten.
In cases where the cake is partially eaten, return the remainder to us for inspection. Refunds or vouchers may be given at our discretion. Refunds or Vouchers for cakes not returned for inspection will not be offered.
It will be the responsibility of our clients to check their orders match the cake received.